Customer Support That Scales With Your Sales
Order tracking. Returns. Complaints. Your support queue grows with every sale. Deploy an AI voice agent that resolves issues instantly — zero wait time, zero burnout.
Sound Familiar?
Support Queue Grows With Sales
Every sale generates 1.5 support contacts. Black Friday? Your team drowns. Hiring seasonal staff takes weeks.
Customers Won't Wait
75% of customers expect help within 5 minutes. Hold music isn't a strategy. They'll dispute the charge instead.
Returns Processing Is Manual
Every return request is a phone call, a manual entry, a shipping label. Your staff processes the same flow hundreds of times daily.
Live in Under 10 Minutes
Connect Your Store
Share your product catalog, FAQ pages, and shipping policies. The AI learns your business instantly.
Define Support Flows
Configure order tracking lookups, return initiation, complaint escalation, and FAQ responses.
Scale Instantly
Handle 1 call or 1,000 simultaneously. No hiring, no training, no seasonal headaches.
Built for Retail & eCommerce
Order Tracking
Customers call, provide their order number, and get instant status updates — shipped, in transit, delivered.
Returns Processing
Return requests captured, eligibility checked, and RMA numbers generated — all during the call.
FAQ Resolution
Shipping times, sizing, store hours, refund policies — answered instantly from your knowledge base.
Complaint Escalation
Unhappy customers detected via sentiment analysis and warm-transferred to senior agents with full context.
Proactive Outreach
Outbound calls for delivery confirmations, review requests, or loyalty program enrollment.
Multilingual Support
International customers get support in their language. 50+ languages, automatic detection.
Order Status Inquiry
A customer calls to check on their order
Real Impact, Real Numbers
Order tracking, FAQs, and returns handled without human agents
Reduced support staffing costs for a mid-size eCommerce store
Every call answered instantly — no hold music, no queue
Connects to Your Stack
Retail & eCommerce Questions
Can the AI look up real-time order status?
Yes. Connect your order management system via API, MCP, or webhooks. The AI queries order status during the call and provides real-time updates to the customer.
How does it handle angry customers?
Built-in sentiment analysis detects frustration in real-time. The AI uses de-escalation prompts and warm-transfers to a senior agent when configured thresholds are exceeded.
Can it process returns automatically?
Yes. Configure your return policy rules. The AI checks eligibility, captures the reason, generates an RMA, and can trigger a return shipping label — all during the call.
What about peak seasons?
EolasFlow handles unlimited concurrent calls. Black Friday or Boxing Day — no difference. No seasonal hiring needed.
Does it support multiple storefronts?
Yes. Use separate campaigns per storefront with different knowledge bases, greetings, and workflows. One platform, multiple brands.
Support That Scales With Every Sale
Deploy your AI support agent in under 10 minutes. Handle 1 call or 10,000.
