Claims Intake That Never Closes
Policyholders don't plan their emergencies around your business hours. Deploy an AI agent that handles first notice of loss, policy inquiries, and renewals — compliant, auditable, 24/7.
Sound Familiar?
Claims Don't Wait for Business Hours
A pipe bursts at midnight. A car accident at 6 AM. Your policyholder needs to file a claim now — not in 8 hours.
Policy Inquiries Overload Your Team
Coverage questions, renewal dates, premium calculations — your agents spend hours on calls that don't require expertise.
Compliance Risk Grows With Volume
Every missed disclosure, every unrecorded consent, every unsecured data point is a regulatory risk.
Live in Under 10 Minutes
Configure Your Workflow
Set up claims intake forms, policy FAQ knowledge base, and caller verification steps.
Define Compliance Rules
Configure mandatory disclosures, consent capture, and data handling per regulation.
Deploy
Assign a number and go live. Every call recorded, transcribed, and auditable.
Built for Insurance & Finance
First Notice of Loss
Structured claims intake — date, location, description, parties involved — captured accurately, every time.
Policy Inquiries
Coverage details, premium amounts, renewal dates, deductible information — answered from your knowledge base.
Caller Verification
Policy number, date of birth, address verification — secure identity confirmation before sharing account details.
Renewal Processing
Proactive outbound calls for upcoming renewals. Confirm coverage, discuss changes, capture decisions.
Warm Transfer
Complex claims or complaints transferred to human agents with full context — whisper summary before connection.
Audit Trail
Every call recorded, transcribed, and analyzed. Full sentiment tracking. Exportable for compliance reviews.
After-Hours Claims Intake
A policyholder calls at 11 PM to report water damage
Real Impact, Real Numbers
Every claim filed immediately — no waiting until morning
Policy FAQs handled by AI, freeing agents for complex cases
Every disclosure made, every consent captured, every call auditable
Connects to Your Stack
Insurance & Finance Questions
How does caller verification work?
You configure verification steps — policy number, date of birth, address, or security questions. The AI verifies identity before sharing any account information. Failed verification triggers escalation.
Is it compliant with financial regulations?
EolasFlow is GDPR compliant with EU data residency. The AI makes mandatory disclosures (EU AI Act Article 50), captures consent, and maintains full audit trails. All calls are recorded and transcribed for regulatory review.
Can it handle complex claims?
The AI handles structured intake for all claims. For complex situations, it warm-transfers to a human agent with a full whisper summary — the agent gets context before the caller connects.
What about multi-policy customers?
The AI can look up multiple policies per customer and route to the correct department or workflow based on the policy type — home, auto, life, commercial.
Can we use it for outbound renewals?
Yes. Use the outreach module to run renewal campaigns — proactive calls to policyholders before their renewal date, with timezone-aware scheduling and retry logic.
File Claims at Midnight. Answer Policies at Dawn.
Deploy your AI claims agent in under 10 minutes. Fully auditable, fully compliant.
